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  1. Fortnum & Mason
  2. EU Delivery
  3. EU Delivery

EU Delivery

  • Why are Account card holders unable to place orders to the EU on their account ?
  • Why are products more expensive on the EU website?
  • Can I purchase Gift Cards for EU Delivery?
  • Do I have to pay duties/customs fees for an order sent to the EU?
  • Is my order going through Customs for delivery in an EU country?
  • Why am I not able to shop in Euros for Switzerland? / Why am I not able to shop in Euros for some countries?
  • How can I process returns for my EU order?
  • Where is my EU order?
  • Why am I not able to select a delivery window for standard delivery for my EU order?
  • What delivery options are available for EU orders? / Can I send my EU order for next day delivery? / Can I choose named day delivery for my EU orders? / Why can I only see standard delivery for my EU orders?
  • Why am I not able to see Hampers in the gifting section at checkout to add to my EU order?
  • Can I add a gift message in a local language?
  • Can I ship to multiple delivery addresses for my EU order?
  • Can I collect my order from a local store in the EU?
  • Why am I only able to check out as a guest for my EU orders? / Why am I not able to log in on the EU site or place an EU order as a logged in customer
  • Why am I not able to access ‘My Account’ page when I am shopping for EU delivery? / Why am I not able to see my Address book for EU delivery? / Why am I not able to see my saved cards for EU Orders? / Why am I not able to see my Order History? / Why I
  • Why am I seeing a warning message in the basket for soft drinks, when I am trying to deliver to the EU?
  • Why am I seeing a warning message in my basket for coffee when I am trying to deliver to the EU?
  • Why am I seeing product restrictions in my Basket for some EU countries and not others?
  • Why am I redirected to another site when I choose an EU country?
  • Can I get VAT receipt for my order?
  • What currencies can I use to pay for my EU order?
  • Can I shop the F&M website in my local language?
  • Why can’t I see the ‘Create Your Own Hamper’ option on the EU site? / Can I build my own Hamper to deliver to EU countries?
  • Can I personalise a product on the EU site for EU delivery?
  • What payment methods can I use to pay for my EU orders?
  • What products do you ship to the EU? / Do you ship Hampers to the EU? / Do you ship Flowers to the EU? / Do you ship Fresh Food to the EU? / Why can I not find some of the products I am looking for when I search on the EU site?
  • Is Fortnum’s delivering to the EU?
  • Can I send alcohol to EU /Europe? Can I shop Wine & Spirits in the EU?
  • Are you delivering to the EU this Christmas?
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