For EU orders, please visit the EU returns hub using the following link with the order number quoted on the delivery note and the email address used to place the order.
https://returns.narvar.com/fortnumandmason/returns?locale=en_BE
Please follow the instructions on the portal on how to create your return label and note that the goods must be returned to us within 14 days of notifying us of your return request.
We accept returns for most items, with exceptions including unsealed consumables, items with a short shelf life, discounted perishable goods, hampers with unsealed consumables, unsealed perfume/beauty products, earrings, bespoke/personalized items, and certain hygiene items:
https://www.fortnumandmason.com/delivery-information#returns
Your statutory rights remain unaffected.