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Whether you’re searching for the perfect gift, visiting one of our restaurants or eagerly anticipating a Fortnum’s parcel filled with joy-giving things, we are always on hand to help. Simply click below to explore our FAQs or contact our Customer Services.

Top Frequently Asked Questions

If your query isn’t answered by any of the below, you can search using the Help button.

Postal Address

Fortnum & Mason, 181 Piccadilly, London, W1A 1ER. United Kingdom

Customer Services

We are currently experiencing a higher number of telephone calls than usual. If you wish to speak to a member of our Customer Services team, please try to call us later in the afternoon, when our phone lines tend to be quieter.


+44 (0)20 7734 8040
Monday to Friday: 8am-10pm
Saturday to Sunday: 8am-8pm

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