- Can I return/exchange an item purchased online to one of your stores?
- How do I return an item?
- What happens if I do not want to keep my Click & Collect order?
- Can I return an item without a receipt?
- What do I do if I receive an incorrect item?
- What do I do if an item arrives damaged?
- How can I return an item that I bought at a different Fortnum & Mason store?
- What is the returns freepost address?
- Which items can be returned?
- Can sale items be returned?