Product Enquiries
- Can I amend any information once I placed my flower order?
- Can I have a bouquet of flowers packed into a hamper?
- How can I check whether something is in stock?
- How long will a flower bouquet last?
- I have received my bespoke hamper however the wicker basket is not the one I selected?
- I have seen a product in store but not online, where might I be able to find it?
- If you have enquiries about a faulty product, please contact our Customer Services Department.
- What are the ingredients of Cherrilossus Biscuits?
- What are the ingredients of the Beef Wellington?
- What can I do if a product I have purchased in store is out of guarantee but it is faulty?
- What happens to my flower delivery if no one is at the delivery address?
- What is your returns policy with regard to in store purchases?
- What items can I take abroad if I shop at Fortnum & Mason Terminal 5?
- What should I do if I have had an allergic reaction to a product?
- When can the flowers be delivered?
- When will an item be back in stock?
- Where can the flowers be delivered to?
- Which hampers/gift boxes are vegetarian/vegan friendly?
- Which wood is used for the advent calendars?
- Will I be notified before receiving my flowers by the courier company?