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  1. Fortnum & Mason
  2. Product Enquiries
  3. Product Enquiries

Product Enquiries

  • What is the Hamper Exchange?
  • What is the policy on price matching?
  • What is the shelf life of the oven ready Salmon en Croute (2159781)?
  • What is the shelf life of the Whole Beef Wellington, Oven Ready (2141614)?
  • What is the straw-like material inside your hampers?
  • What music does the LED Mountain Christmas Decoration (5032225) play?
  • What should I do if I have had an allergic reaction to a product?
  • When do the sales take place at Fortnum & Mason?
  • When do you deliver flowers?
  • When do you start selling fresh picnics online?
  • When do you stop selling fresh picnics online?
  • When does the Fortnum's Beauty Advent Calendar go on sale?
  • When will an item be back in stock?
  • Where are your flowers sourced from?
  • Where can fresh picnics be delivered?
  • Where can I find my gift message?
  • Where can I find product ingredients?
  • Where can you deliver the Cream Tea Selection (5094296)?
  • Where do you deliver flowers?
  • Which confectionery is behind each door of the Fortnum's Filled Wooden House Advent Calendar (2215158)?
  • Which wood is used for the advent calendars?
  • Why are some candles only eligible for delivery within the UK?
  • Why are the sea salted caramel truffles drums not eligible for delivery to Australia and New Zealand?
  • Why are your tea bags wrapped in a plastic envelope?
  • Why are your tea boxes wrapped in cellophane?
  • Why can't I order fudge for delivery to Australia, New Zealand, USA and Canada?
  • Why can't you send the Beauty Advent Calendar outside the UK?
  • Why do you wrap your tea tins and boxes in plastic?
  • Why is lemon curd and other curds not eligible for delivery to Australia and New Zealand?
  • Will the tea bags breakdown in my home compost?
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