Please bring a copy of your order confirmation containing your order number. If the order contains any alcohol, please also bring photographic ID in order to pick up your order.
Questions in this section
- Who do I contact if my Waitrose store collection is damaged?
- What do I do if I have an issue with my order delivered to Waitrose?
- How long will Waitrose hold my parcel before returning it back to Fortnum’s?
- What happens if I do not collect my order sent to a Waitrose store?
- Can I have someone else collect my order from a Waitrose store in my absence?
- Can I return my parcel to my local Waitrose store?
- How can I see the opening hours of my local Waitrose store?
- What do I need to bring to collect my order from a Waitrose store?
- Can I collect from a Waitrose store in the Channel Islands and Isle of Man?
- Why are some products restricted from collection at Waitrose stores?