Some products are restricted due to delivery exceptions set by John Lewis & Waitrose, or due to fresh products not being suitable for longer delivery windows. For further enquiries, please contact our Customer Services Team by clicking here.
Questions in this section
- Who do I contact if my Waitrose store collection is damaged?
- What do I do if I have an issue with my order delivered to Waitrose?
- How long will Waitrose hold my parcel before returning it back to Fortnum’s?
- What happens if I do not collect my order sent to a Waitrose store?
- Can I have someone else collect my order from a Waitrose store in my absence?
- Can I return my parcel to my local Waitrose store?
- How can I see the opening hours of my local Waitrose store?
- What do I need to bring to collect my order from a Waitrose store?
- Can I collect from a Waitrose store in the Channel Islands and Isle of Man?
- Why are some products restricted from collection at Waitrose stores?