Questions in this section

• Who do I contact if my Waitrose store collection is damaged?
• What do I do if I have an issue with my order delivered to Waitrose?
• How long will Waitrose hold my parcel before returning it back to Fortnum’s?
• What happens if I do not collect my order sent to a Waitrose store?
• Can I have someone else collect my order from a Waitrose store in my absence?
• Can I return my parcel to my local Waitrose store?
• How can I see the opening hours of my local Waitrose store?
• What do I need to bring to collect my order from a Waitrose store?
• Can I collect from a Waitrose store in the Channel Islands and Isle of Man?
• Why are some products restricted from collection at Waitrose stores?