Fortnum & Mason Help Centre home page

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  1. Fortnum & Mason
  2. Orders
  3. Orders

Orders

  • Can I change the date of the delivery?
  • Can I get a refund on my subscription order?​
  • When will my subscription end?​
  • When will my next payment be taken out for PAYG subscription orders?​
  • Can I add a gift message for my subscription?​
  • Can I extend / renew my subscription?​
  • Can I gift a subscription to someone?​
  • Can I get a substitution/a different product for my subscription order?​
  • Can I pause or skip my subscription delivery?​
  • Where can I view/manage my subscriptions? ​
  • How can I pay for my subscription order?​
  • Can I add subscription products to a hamper?​
  • Can I Click and Collect my subscription order?​
  • What type of subscriptions does Fortnum's offer?​
  • What products are available for subscription at Fortnum’s?​
  • Can I order more than one subscription product in one order? Why am I not able to proceed to checkout with more than one subscription product?​
  • Can I place a subscription order with other products in the basket?​
  • Do you deliver subscription products to the EU? Do you have international delivery on subscription products? ​
  • Can Customer Services place a subscription order on my behalf? Can I purchase a subscription in-store?​
  • Can I split my payment when I place my order?
  • Can I order a bespoke hamper and other items?
  • Can I amend my order?
  • Can I order several bespoke hampers to be delivered to the same address?
  • How many gift messages can I request in my order?
  • How far in advance can I place an order?
  • Can I amend my fresh picnic order?
  • Can I pick up a fresh picnic in store?
  • Can I reorder my preferred bespoke tea blend, but change the personalised label?
  • Can I place an order for bespoke tea over the phone?
  • How can I order bespoke tea online?
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