Fortnum & Mason Help Centre home page

  • Mother's Day
  • Easater
  • Hampers
  • Tea
  • Biscuits
  • Chocolates & Confectionery
  • Food Hall
  • Wine & Spirits
  • Gifts & Occasions
  • Homeware
  • Restaurants & Stores
  • Our Stories
  1. Fortnum & Mason
  2. Orders
  3. Orders

Orders

  • Can I change the date of the delivery?
  • Will my order be subjected to any new procedures at border checkpoints?
  • When will I be able to order your full product range again for delivery to the EU?
  • Why are you only offering certain products for EU delivery?
  • Will you stop delivering to certain EU countries?
  • Why did you stop delivering to EU countries?
  • Why can’t I send a delivery/parcel to Northern Ireland?
  • Why has the price for deliveries to EU increased?
  • Will Brexit have any impact on VAT?
  • Will Brexit mean I am going to have to pay higher duty?
  • How can I repeat an order using One-Click reordering?
  • The Tea Post - how do I change a subscription?
  • How do I use the wish list?
  • How do I send parcels to different addresses and recipients in one order?
  • How do I setup multiple delivery addresses?
  • I have by error inputted the recipient's address as the billing address. Is the recipient going to receive an invoice?
  • Can I place an order for a fresh bespoke hamper?
  • What do I do if I have an item missing from my order?
  • How much can I write on the personalised champagne?
  • If I make an additional order on the same working day is it possible to consolidate the order to ensure I pay only one delivery charge?
  • Where can I add a gift message when I am placing an order?
  • When can I cancel my order?
  • I already paid customs fees when I placed my order but my local courier is requesting that I pay duties and taxes to release my parcel. What should I do?
  • Can I prepay customs duty for my order ?
  • My order is incomplete or items are damaged, what should I do?
  • I have only received part of my order?
  • How do I place an online order?
  • Can I send a bespoke hamper with alcohol outside of Europe?
  • Can my wicker basket be upgraded if the items selected do not fit in the size of basket selected?
  • How do I check that my order has been placed?
  • 1
  • 2
  • ›
  • »

Our Stores

  • Piccadilly
  • St Pancras
  • The Royal Exchange
  • Heathrow T5
  • Hong Kong
  • Worldwide Stockists

Experiences

  • Afternoon Tea
  • Restaurants
  • Personalised Gifts

Services

  • Concierge
  • Private Dining
  • Gift Cards
  • Bespoke Hampers
  • 商店指南

Shipping

  • Returns Policy
  • Delivery Information
  • International Delivery
  • Click and Collect
  • Worldwide Stockists

More info

  • Contact Us
  • FAQ
  • Our Stores
  • Our Restaurants
  • Our History
  • Work with Us
  • Press Office

Follow @fortnums

  • Facebook
  • Instagram
  • Twitter
  • Weibo
  • WeChat
  • Pinterest