Fortnum & Mason Help Centre home page

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  1. Fortnum & Mason
  2. Orders
  3. Orders

Orders

  • Can I change the date of the delivery?
  • Can I split my payment when I place my order?
  • Order a hamper worth £200 or over and receive £20 to spend on a future order Promotion
  • Can I collect a fresh picnic at your St Pancras or Royal Exchange stores?
  • Can I order a bespoke hamper and other items?
  • Can I amend my Cream Tea Selection order?
  • Can I amend my order?
  • Can I order several bespoke hampers to be delivered to the same address?
  • How many gift messages can I request in my order?
  • How far in advance can I place an order?
  • Can I amend my fresh picnic order?
  • Can I pick up a fresh picnic in store?
  • Why can't I place an order to Albania/Armenia/Azerbaijan/Bosnia and Herzegovina/Liechtenstein/San Marino/Vatican City/Georgia/Greenland/Kosovo/North Macedonia/Moldova/Iceland/Montenegro?
  • Can I reorder my preferred bespoke tea blend, but change the personalised label?
  • Can I place an order for bespoke tea over the phone?
  • How can I order bespoke tea online?
  • When will I be able to order your full product range again for delivery to the EU?
  • Why have you stopped delivering to EU countries?
  • Do you deliver to Northern Ireland?
  • Does Brexit mean I have to pay higher duty?
  • How can I repeat an order using One-Click reordering?
  • The Tea Post - how do I change a subscription?
  • How do I use the wish list?
  • How do I send parcels to different addresses and recipients in one order?
  • How do I setup multiple delivery addresses?
  • I have by error inputted the recipient's address as the billing address. Is the recipient going to receive an invoice?
  • Can I place an order for a fresh bespoke hamper?
  • What do I do if I have an item missing from my order?
  • How much can I write on the personalised champagne?
  • If I make an additional order on the same working day is it possible to consolidate the order to ensure I pay only one delivery charge?
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