Orders
- Can I change the date of the delivery?
- I have by error inputted the recipient's address as the billing address. Is the recipient going to receive an invoice?
- Can I place an order for a fresh bespoke hamper?
- What do I do if I have an item missing from my order?
- How much can I write on the personalised champagne?
- If I make an additional order on the same working day is it possible to consolidate the order to ensure I pay only one delivery charge?
- Where can I add a gift message when I am placing an order?
- When can I cancel my order?
- I already paid customs fees when I placed my order but my local courier is requesting that I pay duties and taxes to release my parcel. What should I do?
- Can I prepay customs duty for my order ?
- My order is incomplete or items are damaged, what should I do?
- I have only received part of my order?
- How do I place an online order?
- Can I send a bespoke hamper with alcohol outside of Europe?
- Can my wicker basket be upgraded if the items selected do not fit in the size of basket selected?
- How do I check that my order has been placed?
- How can I obtain an invoice or a sales order confirmation if I have lost it?
- Do you send carrier/gift bags with orders placed online?
- Can I place an order without creating an account?
- How can I order bespoke hampers?
- Can I place an order over the telephone?
- How do I order a personalised bottle?
- What can I include on my gift message?