Orders
- Can I change the date of the delivery?
- Why can't I place an order to the Isle of Man/Albania/Armenia/Azerbaijan/Bosnia and Herzegovina/Liechtenstein/San Marino/Vatican City/Georgia/Greenland/Kosovo/North Macedonia/Moldova/Montenegro?
- Can I reorder my preferred bespoke tea blend, but change the personalised label?
- Can I place an order for bespoke tea over the phone?
- How can I order bespoke tea online?
- When will I be able to order your full product range again for delivery to the EU?
- Why have you stopped delivering to EU countries?
- Can you deliver to Northern Ireland?
- Will Brexit mean I am going to have to pay higher duty?
- How can I repeat an order using One-Click reordering?
- The Tea Post - how do I change a subscription?
- How do I use the wish list?
- How do I send parcels to different addresses and recipients in one order?
- How do I setup multiple delivery addresses?
- I have by error inputted the recipient's address as the billing address. Is the recipient going to receive an invoice?
- Can I place an order for a fresh bespoke hamper?
- What do I do if I have an item missing from my order?
- How much can I write on the personalised champagne?
- If I make an additional order on the same working day is it possible to consolidate the order to ensure I pay only one delivery charge?
- Where can I add a gift message when I am placing an order?
- Can I cancel/amend my order?
- I already paid customs fees when I placed my order but my local courier is requesting that I pay duties and taxes to release my parcel. What should I do?
- Can I prepay customs duty for my order ?
- My order is incomplete or items are damaged, what should I do?
- I have only received part of my order?
- How do I place an online order?
- Can I send a bespoke hamper with alcohol outside of Europe?
- Can my wicker basket be upgraded if the items selected do not fit in the size of basket selected?
- How do I check that my order has been placed?
- How can I obtain an invoice or a sales order confirmation if I have lost it?