In keeping with Hospitality Industry Regulations, Fortnum & Mason welcomes Assistance Dogs in all of our restaurants. Please be advised on the following details:
What is an Assistance Dog?
Thousands of disabled people rely on an assistance dog to help them with day to day activities that many people take for granted. You may be surprised to learn that it’s not only blind people that are helped by assistance dogs. Assistance dogs are also trained to help people with hearing difficulties, epilepsy, diabetes, physical mobility problems and more.
Assistance dogs carry out a variety of practical tasks for people as well as supporting their independence and confidence. Assistance dogs are not pets and are treated as ‘auxiliary aids’.
Dogs must be well behaved, and carried or on a fixed lead. Customers must be in full control of their dogs at all times and are fully responsible for their dog’s behaviour. If a dog is disruptive or aggressive in anyway, we can ask the owner with their dog to leave the shop.
As a result, please be advised that this welcome does not extend to family household pets.