Christmas is the most magical time of year at Fortnum's, but it is also our busiest – so due to unprecedented demand we have temporarily paused our Create Your Own Hamper service. We know this may be disappointing for customers who love this service, but we’ve done so to ensure our incredibly busy teams are able to make the festive season wonderful for as many people as possible. We’ll be resuming the service in the New Year. Please note that this is applicable both online and in store, although you can create your own bespoke gift box in our stores using one of our Eau de Nil magnetic gift boxes. This is available in our stores only, stock levels permitting. The good news is that we’ve plenty of other brilliant wickers available in all shapes and sizes. Our hamper curators are experts when it comes to building them, so we do hope you'll find one that takes your fancy – just make sure you get your order in quick, as they’re likely to sell fast this Christmas.
We offer a bespoke 'Create Your Own Hamper' service on our website and also via our telephone ordering line.
To use the online service, simply add the items you want to your order as normal, click on the basket icon to review your selection and then on 'pay securely'. In the checkout, choose the delivery address and the option to add a gift hamper appears below.
The section will open to show you the available hamper sizes. A small hamper takes 1-4 items, a medium hamper up to 8 items and a large hamper 9-18 items. According to the number of items you have selected, the hampers in which the items will fit will be available to select.
Some fresh food items (such as meat, selected cheeses and some fish products), personalised items, gift cards, fragile items and items already in a gift box are not eligible for our bespoke hamper service. If you have any of these products in your basket, the 'add a hamper' section will not appear.