Contact Us
We’re here to help, however you need us, and we have a whole host of ways you can get in touch.
The best way to get assistance with your online or telephone order is to contact our Customer Services team, rather than visiting our stores.
Please note, our phone lines can be very busy at this time of year, so thank you for your patience. Our Customer Service colleagues are doing everything in their power to resolve all outstanding queries as quickly as possible.
Our Live Messaging virtual assistant is available 24/7 to answer any query, please use our help function accessible on the homepage.
Otherwise, simply choose your preferred method from the options below.
Send us a message using WhatsApp and one of our team will get back to you as soon as possible.
Apple Messages
Ask your question using Apple Messages and one of our team will get back to you as soon as possible.
Live Messaging
Our virtual assistant is on hand to answer your query quickly and is available 24 hours a day, seven days a week.
Ready with the most up to date information and able to answer most queries, our virtual assistant will transfer you to a member of our Customer Services team if they can’t help.
To speak to our virtual assistant, please use the 'help' function which is located on the right of the screen.
Phone
You can always contact our Customer Services team by phone on:
Monday to Sunday 9am - 6pm GMT
Email Form
Please click here email form to contact us via email.
Alternatively, for a quicker resolution you can also contact us on WhatsApp, by clicking on the icon below:
Post
For correspondence regarding the UK,
non-EU or rest of the World, please
write to us at:
Fortnum & Mason
Customer Services Department
181 Piccadilly
London
W1A 1ER
United Kingdom
For correspondence regarding the EU,
please write to us at:
Fortnum & Mason Europe BV
Customer Services Department
Avenue du Port 86C bus 204,
Brussels
1000
Belgium