We will make every effort to cancel or amend orders if we are notified immediately. Unfortunately, these requests cannot always be guaranteed depending on the nature of the products ordered and the status of your order. This does not affect your statutory rights.
To cancel/amend an order, please contact our Customer Services team either by email at customer.services@fortnumandmason.co.uk or alternatively by phone on 020 7734 8040.
Please note that you cannot amend your order online.