Any orders overdue by more than 4 days will be put back to stock and we will contact you to arrange a refund of your order. Fresh items cannot be refunded.
This information can be found on our website:
It is also repeated in the collection emails you will receive about your order.
If you are unable to collect your order within this time frame, please contact our customer services team and we can request that your parcel is kept longer for you to collect if space allows. This is not possible for orders containing fresh food items.
Please note that this service will be suspended in all our stores from November 27th 2023 to January 4th 2024.