Customers can bring their old Fortnum’s hampers to our Click and Collect area in Piccadilly and at till points in St Pancras and Royal Exchange, and Fortnum’s will then transport them back to our suppliers, who will refurbish them, transport them back to our warehouse where we will then repack them into a new hamper and send them out.
The hamper can be in any state, any shape and any age.
In exchange, customers receive a gift voucher worth £5.
Where to bring the hamper?
Piccadilly - Click and Collect Lower Ground Floor
Royal Exchange – Till Points
St Pancras- Till Points
Hampers cannot be sent back to Fortnum's directly, we are working on a solution to return these via our delivery system in the future.
What will the team do to refurbish the hampers?
1. Remove straps & Hinges (and replace)
2. Power wash baskets
3. Hampers to go through heat treatment