We can refund gift cards purchased online or over the phone, provided they are returned within 30 days of receipt and have not been used.
We are entitled to refuse refunds for gift cards purchased in store.
Questions in this section
- Can I use a gift card to pay for an event on your website?
- Where can I purchase a Fortnum & Mason gift card to use in Hong Kong?
- Can I buy a gift card in a foreign currency?
- Can you send blank gift message cards with my order?
- Can I choose a delivery date for my e-gift card?
- How quickly are e-gift cards sent?
- Can I use a gift card in one of your restaurants instead?
- Can I use a restaurant gift card to buy products?
- Why do you charge for paper carrier bags in store?
- Can I add a personal card/item to my order?