We can refund gift cards purchased online or over the phone, provided they are returned within 30 days of receipt and have not been used. We can also cancel the gift card if it cannot be returned to ensure that it can't be used before refunding.
For gift cards purchased in store, these can also be refunded if they have not been used, however, they cannot be refunded in store as this is not an option on our tills. Please email our customer services team with a copy of your receipt and the gift card number and the team will call you to confirm cancellation of the card and to process the refund over the phone.