Our courier in the UK, DPD, will not call prior to delivery. If you are concerned that the location is hard to find or you need to provide instructions regarding the location, please call customer services as soon as you have placed your order and we can pass on the instructions to the driver.
For UK deliveries, if you have added a mobile on the order, you will be given a one-hour time slot on the day of delivery and they can text back if the time is not convenient to instruct DPD to deliver to a neighbour, to leave the parcel in a safe place or to deliver on a different day.
Our courier for international deliveries, DHL, will call and/or email the recipient if further instructions are required to arrange the delivery or if there is an issue locating the address. We would strongly advise that you add your contact number on the delivery address when placing your order, as you may be contacted by customer services to obtain this information if later required by DHL. Rest assured that the recipient will not be informed of the name of the sender or of the contents when contacted by DHL.