Most orders are shipped in a brown cardboard box featuring Fortnum & Mason’s logo. The boxes are lined with bubble wrap and items inside are generally wrapped with bubble wrap or packed with airbags. Fresh food is packed with woolcool bags and ice packs that ensure temperature control. Gift cards are placed in presentation boxes and sent in white jiffy envelopes.
Questions in this section
- Can I track my order?
- Do you send to US military addresses (APO, FPO and DPO)?
- Why has my order to the EU not cleared customs?
- Will there be long delivery delays on deliveries to EU countries?
- If I place an order to an EU country, will this be delivered on time?
- Are deliveries to Norway and Switzerland affected by Brexit?
- Will deliveries to the Channel Islands be affected by Brexit?
- Are there any products that I will not be able to buy after Brexit?
- Will you stop delivering to certain EU countries?
- Will I have to pay extra for a delivery to an EU country?