We can accept the return of gift cards purchased online or over the phone, provided they are returned within 30 days of receipt and have not been used.
We are entitled to refuse the return of gift cards purchased in store.
Questions in this section
- Can you send blank gift message cards with my order?
- Can I choose a delivery date for my e-gift card?
- How quickly are e-gift cards sent?
- Can I use a gift card in one of your restaurants instead?
- Can I use a restaurant gift card to buy products?
- Why can't I purchase physical gift cards on the website or over the phone?
- Why do you charge for paper carrier bags in store?
- Can I add a personal card/item to my order?
- Can I pre-pay for afternoon tea with my gift card?
- Can a UK gift card/egift card be used in your Hong Kong store/restaurant?