We can accept the return of gift cards purchased online or over the phone, provided they are returned within 30 days of receipt and have not been used.
We are entitled to refuse the return of gift cards purchased in store.
Questions in this section
- Why do you charge for paper carrier bags in store?
- Can I add a personal card/item to my order?
- Can I pre-pay for afternoon tea with my gift card?
- Can a UK gift card/egift card be used in your Hong Kong store/restaurant?
- Can you extend gift cards?
- Do you refund gift cards?
- Do you offer a gift wrapping service?
- I would like to order an E-Gift card for a value that is not available on your website, how can I do this?
- I would like to order a gift card for a value that is not available on your website, how can I do this?
- Where can I purchase a Fortnum & Mason gift card?