Fortnum & Mason can accept returns for all items except:
- Unsealed consumables/beverages
- Fresh food items or consumables/beverages with a short shelf life
- Food items that have been purchased at a discounted price due to short shelf life
- Hampers or gift boxes containing unsealed consumables/beverages, fresh food items or consumables/beverages with a short shelf life
- Unsealed perfume, beauty or make-up products
- Earrings for pierced ears
- Bespoke or personalised items
- Flowers
- Items that cannot be returned for hygiene reasons such as razors and brushes
- Fine wines which we store in a temperature-controlled environment
- Products sold with an authentication or valuation certificate, where the certificate is not also returned
- Antique or vintage watches, jewellery, accessories or homeware
Your statutory rights are not affected.