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  1. Fortnum & Mason
  2. Gift Cards and Gift Wrapping
  3. Gift Cards and Gift Wrapping

Questions in this section

  • Can you send blank gift message cards with my order?
  • Can I choose a delivery date for my e-gift card?
  • How quickly are e-gift cards sent?
  • Can I use a gift card in one of your restaurants instead?
  • Can I use a restaurant gift card to buy products?
  • Why do you charge for paper carrier bags in store?
  • Can I add a personal card/item to my order?
  • Can I pre-pay for afternoon tea with my gift card?
  • Can a UK gift card/egift card be used in your Hong Kong store/restaurant?
  • Can you extend gift cards?
See more

What do I do if my E-Gift card has not been received?

  • 15 October 2019 20:12
  • Updated
Please contact our Customer Services Department by phone or email and we can investigate this for you and resend the email if necessary.
Have more questions? Contact us
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Related articles

  • Can I choose a delivery date for my e-gift card?
  • How to use the E-Gift cards?
  • What should I do if I have not received my gift card?

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