What should I do if I have not received my gift card? 15 October 2019 20:12 Updated If you have not received your gift card, please contact our Customer Services Department. Related articles Where can I find my gift message? How long are the gift cards valid for? I would like to order an E-Gift card for a value that is not available on your website, how can I do this? What do I do if my E-Gift card has not been received? How to use the E-Gift cards?