What should I do if I have not received my gift card? 15 October 2019 20:12 Updated If you have not received your gift card, please contact our Customer Services Department. Related articles What do I do if my E-Gift card has not been received? What happens if my order gets delayed in customs? Can I return a gift card? Where can I add a gift message when I am placing an order? How to use the E-Gift cards?