What should I do if I have not received my gift card? 15 October 2019 20:12 Updated If you have not received your gift card, please contact our Customer Services Department. Related articles What do I do if my E-Gift card has not been received? Where can I purchase a Fortnum & Mason gift card? Can I return a gift card? Fortnum's Bespoke Tea Blending Service Do you sell decaffeinated teas?