What should I do if I have not received my gift card? 15 October 2019 20:12 Updated If you have not received your gift card, please contact our Customer Services Department. Related articles What do I do if my E-Gift card has not been received? I already paid customs fees when I placed my order but my local courier is requesting that I pay duties and taxes to release my parcel. What should I do? How quickly are e-gift cards sent? Where can I use my Fortnum & Mason gift card?