Questions in this section

• How will Brexit and leaving the EU affect my purchases?
• How do I know if my online order has been accepted?
• Why do you ask for recipients' mobile numbers?
• Can someone else pick up my parcel on my behalf?
• What should I do if I do not receive my Pickup pass?
• What should I do if I lose my Pickup pass?
• What forms of ID are accepted for my Ship 2 Shop?
• What do I need to take when I pick up my parcel from a pick up shop?
• Can I return my parcel without a return label to my Ship 2 Shop?
• What happens when a delivery attempt is made and the recipient is not in?