Can I change the date of the delivery?
Why can't I place an order to the Isle of Man/Channel Islands/Albania/Armenia/Azerbaijan/Bosnia and Herzegovina/Liechtenstein/San Marino/Vatican City/Andorra/Monaco/Georgia/Greenland/Kosovo/North Macedonia/Moldova/Montenegro?
Why can't I place an order to Czech Republic/Croatia/Estonia/Romania/Lithuania/Greece/Italy/Finland/Sweden/Luxembourg/Slovakia/Spain/Belgium/Bulgaria/Poland/Hungary/Latvia/Portugal/Slovenia?
Can I place an order for bespoke tea over the phone?
How can I order bespoke tea online?
Will my order be subjected to any new procedures at border checkpoints?
When will I be able to order your full product range again for delivery to the EU?
Why are you only offering certain products for EU delivery?
Why did you stop delivering to EU countries?
Why can’t I send a delivery/parcel to Northern Ireland?

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What do I do if I have an item missing from my order?

15 October 2019 20:13
Updated

If you have received your order with an item missing, please contact our Customer Services Department and they will investigate this for you.