If you have enquiries about a faulty product, please contact our Customer Services Department. 15 October 2019 14:45 Updated What do I do if my product is faulty? Related articles I have received my bespoke hamper however the wicker basket is not the one I selected? How do I return an item? What do I do if an item arrives damaged? Can I place an order over the telephone? Can I return/exchange an item purchased online to one of your stores?