If you have enquiries about a faulty product, please contact our Customer Services Department. 15 October 2019 14:45 Updated What do I do if my product is faulty? Related articles What do I do if an item arrives damaged? How do I return an item? I have received my bespoke hamper however the wicker basket is not the one I selected? Can I place an order over the telephone? Why can I no longer apply for a Fortnum & Mason account card?