We always hope that you are over the moon with your Fortnum’s order, but if you should have any problems, please contact our Customer Services team here, who can advise on the best course of action, and provide a returns address where necessary.
Questions in this section
- Are you delivering to the EU this Christmas?
- Why are Account card holders unable to place orders to the EU on their account ?
- Why are products more expensive on the EU website?
- Can I purchase Gift Cards for EU Delivery?
- Do I have to pay duties/customs fees for an order sent to the EU?
- Is my order going though Customs for delivery in an EU country?
- Why am I not able to shop in Euros for Switzerland? / Why am I not able to shop in Euros for some countries?
- How can I process returns for my EU order?
- Where is my EU order?
- Why am I not able to select a delivery window for standard delivery for my EU order?